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DELIVERY / SHIPPING DETAILS

DELIVERY / SHIPPING DETAILS

Delivery Times, The Courier Guy:

  • Orders received (and paid) well before 10am will be processed and leave with the courier the same workday of ordering. 
  • Orders processed after 10am will be processed and couriered at 2pm
  • Please take note that the order is only confirmed once payment reflects (for EFT orders) 

Delivery times, Economy Delivery (please note couriers do not operate over weekends)
Cape Town and surrounding areas 1-2 days
Other major centres: 1-3 days
Regional towns: 1-4 days

Opening times:

8am – 4:30pm Mon-Fri

Delivery Terms:

  • Product orders over and above R2000 will be delivered (Economy) FREE OF CHARGE within South-Africa (Terms and conditions apply)
  • Product orders valued under R2000 will have a delivery charge of R99 (Central areas). Regional areas will pay additional R99 for delivery. ( Within South-Africa)
  • The courier is not able to accept cash or payments or stock on our behalf and the drivers only operates during office hours – monday to friday.
  • Delivery charges subject to change without notice.
  • This condition applies to central areas only.
  • Any damaged or missing goods should be reported within 48 hours of receipt of order.
  • Claims after this period has lapsed will not be processed.
  • Goods returned after 14 days will carry a 10% handling fee.
  • All re-deliveries of product/equipment orders will incur a further R85 delivery charge.

Payment Terms

  • All deliveries are made on a C.O.D. basis only. Cash, credit cards, Mobicred and bank transfers are accepted.

How to pay

Payment for online orders can be made by debit card, credit card or instant EFT.  All of our online payments are handled by PayFast, which allows easy, secure and instant payments to be made.  You will be directed to a secure page to enter your card details or make payment by instant EFT.

Payment for orders placed over the phone or via e-mail can be made by instant EFT or ordinary EFT.  For instant EFT payments, your Customer Service Representative will send you a secure email with instructions on how to make payment by instant EFT sent within an invoice.  

 

Return Policies

If a replacement or credit is required due to product not to the liking of the recipient or not as expected the purchaser shall be liable for any return shipping and other charges that might arise. Returns are not accepted due to a change of mind, so please choose carefully. Exchanges will not be permitted.  

Goods (in original packaging and unused) must be returned within 7 days from purchase and a 10% handling fee will be charged. – Due to the nature of our products we can’t accept any opened or used products for returns.  

No money will be refunded – your “account” will be credited and it may be deducted from your next order.

Other Terms

  • Urban Artistry shall not accept any claim/return by the customer unless submitted in writing and received by us within five (5) days of receipt of goods.
  • All prices are quoted in Rand 
  • Goods are only sent out once payment is received.

  • While stock lasts

International Orders

  • Please contact us to request a courier or postage quotation.
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